Terms of service

Terms of Service

Last updated: October 30, 2026

Overview. This website and online store are operated by Vera & Vale ("we", "us", "our"). By visiting the store or purchasing from us, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use the store. Our store is hosted on Shopify.

Eligibility and use of the store. You must be at least the age of majority where you live to place an order. You agree not to use the store for any unlawful purpose, not to interfere with its security or operation, and to provide accurate and complete information when you place an order.

Products. We sell personal care products and dietary supplements. Product images are for illustration; packaging may vary slightly. Please read each product's label, ingredients and directions before use. Cosmetic products are for external use only; patch test before first use and stop use if irritation occurs. Dietary supplements: consult a healthcare professional before use if you are pregnant, nursing, taking medication or have a medical condition. Keep all products out of reach of children.

Supplement statements. Statements about our dietary supplements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

Orders. Placing an order is an offer to buy. We may refuse or cancel an order, or limit quantities, for example if a product is unavailable, if there is an error in the price or description, or if we suspect fraud. If we cancel an order after you have paid, we will refund the amount charged.

Pricing and payment. Prices are shown in US dollars (USD) and may change at any time without notice. Any automatic discount is shown in your cart and at checkout before you pay. Payment is processed securely at checkout; you confirm you are authorized to use the payment method you provide.

Shipping. We ship to addresses in the United States only. Shipping costs and delivery estimates are described in our Shipping Policy.

Returns and refunds. Refunds and returns are handled as described in our Refund Policy.

Privacy. Our use of your personal information is described in our Privacy Policy.

Intellectual property. All content on this store, including text, images, logos and design, belongs to Vera & Vale or its licensors and may not be copied or used without our permission. Some lifestyle images on this store, including those of our virtual creator Nora Vale, are AI-generated.

Disclaimer of warranties. Except as expressly stated in these Terms or required by law, the store and all products are provided "as is" and "as available", without warranties of any kind, express or implied. Individual results from using any product vary.

Limitation of liability. To the fullest extent permitted by law, Vera & Vale will not be liable for any indirect, incidental, special or consequential damages arising from your use of the store or any product. Our total liability for any claim related to a product will not exceed the amount you paid for that product. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

Governing law. These Terms are governed by the laws that apply where required by law. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

Changes to these Terms. We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact. Questions about these Terms can be sent to us using the details on our Contact Information page.