We ship all orders across Canada with complimentary tracked delivery.

Orders are carefully processed within 1 to 3 business days before being shipped.

Our primary shipping partner is Canada Post, however due to ongoing labour disruptions, deliveries may take slightly longer than usual.

To ensure your order arrives safely and on time, we may also work with trusted alternative carriers when needed.

Your new favourite pieces are on their way — fast, free, and always handled with care by Vera & Vale Toronto.

We want you to love every piece from Vera & Vale Toronto. If it’s not quite right, you can return your item within 30 days – no questions asked. Enjoy a 100% money-back guarantee and hassle-free return process.

Perfect fit is part of feeling confident. Use our size guide to find your ideal match before you order. Still unsure? Our customer care team is happy to help you choose the size that flatters you most.

To preserve the top quality of our garments, we recommend hand washing each piece. This keeps your clothing looking like new and lets you enjoy the luxury fabrics for longer.

Our average delivery time is 7–15 business days. We’ll email you as soon as your order is on its way.

You’ll receive a shipping confirmation with a tracking number once your order has been dispatched.Which you can use on our Track my order page.
If you haven’t received it, contact us and we’ll help you track it down.

We accept major credit/debit cards (Visa, MasterCard, AMEX), and other secure payment options shown at checkout.

Simply emailsupport@veraandvale.com with your order number — our team will guide you through the return process and provide the correct return address.

For hygiene reasons, the following items are non-returnable:
– Underwear, bras, swimwear
– Earrings and personalised jewellery
– Cosmetics and makeup
– Items marked as sale