Privacy policy

PRIVACY POLICY

Last updated: 8 May 2025

This Privacy Policy describes how Vera & Vale Toronto (“Vera & Vale”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website www.veraandvale.com (the “Site”), use our services, or communicate with us in connection with your use of the Site (collectively, the “Services”).

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

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1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Where legally required, we will notify you of significant updates and revise the “Last updated” date above. Continued use of our Services after such updates means you accept the revised policy.

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2. Data Controller & Contact Information

For the purposes of Canadian privacy laws (including PIPEDA), Vera & Vale Toronto is the data controller responsible for your personal information collected through the Services.

Business Address:
Vera & Vale Toronto
Chamber of Commerce (KvK) number: 88505944 (Netherlands)
VAT ID: NL004614591B80

Email: support@veraandvale.com

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3. Legal Bases for Processing

We process your personal information based on:

• Contractual necessity – e.g., processing and delivering your orders
• Legitimate interests – e.g., improving our website, preventing fraud
• Legal obligations – e.g., complying with tax or accounting requirements
• Consent – e.g., for marketing communications where required by law

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4. What Information We Collect

a) Information You Provide:

• Name, billing & shipping address
• Email address & phone number
• Payment details (processed securely by third-party payment providers)
• Order details & preferences
• Account login credentials (if applicable)
• Customer service communications

b) Information Collected Automatically:

• IP address, browser type, and device information
• Pages viewed and time spent on our Site
• Cookies and tracking technology data

c) Information from Third Parties:

• Our eCommerce platform (Shopify)
• Payment processors (e.g., PayPal, Stripe)
• Marketing & analytics providers

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5. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer support
• Personalise your shopping experience
• Improve and optimise our website
• Prevent fraud and enhance security
• Comply with legal obligations

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6. Cookies & Tracking

We use cookies and similar technologies to operate our Site, analyse traffic, and provide relevant advertising. You can manage or disable cookies through your browser settings.

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7. Sharing Your Information

We may share your personal information with:

• Service providers (e.g., delivery companies, payment processors, IT support)
• Marketing and analytics providers (with consent where required)
• Legal authorities when required by law
• Business partners in the event of a merger or sale of assets

We do not sell your personal information for monetary gain.

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8. International Data Transfers

As a Netherlands-registered business serving Canadian customers, your data may be transferred and stored outside Canada. Where this occurs, we take measures to ensure adequate protection, such as contractual safeguards.

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9. Data Security

We use technical and organisational measures to protect your information, including:

• SSL/TLS encryption
• Restricted access to personal data
• Regular security monitoring

However, no transmission method is 100% secure.

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10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

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11. Your Privacy Rights (Canada)

Under Canadian law, you have the right to:

• Request access to your personal information
• Request corrections to inaccurate or incomplete data
• Withdraw consent (where processing is based on consent)
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator

To exercise your rights, contact us at support@veraandvale.com.

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12. Children’s Privacy

Our Services are not directed to individuals under 16 years of age, and we do not knowingly collect their information.

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13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

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14. Automated Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects on you.

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Questions or Concerns?

📧 Email: support@veraandvale.com