Terms & Conditions
GENERAL TERMS AND CONDITIONS OF VERA & VALE TORONTO
Last updated: May 8, 2025
These General Terms and Conditions (“Terms”) are issued by Vera & Vale Toronto and are designed to comply with the applicable laws and regulations of Canada, including the Consumer Protection Act (Ontario), the Competition Act, and applicable federal e-commerce regulations.
ARTICLE 1 – DEFINITIONS
In these Terms, the following definitions apply:
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Cooling-off Period: The period during which the consumer may exercise the right to cancel.
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Consumer: A natural person not acting in a professional or business capacity who enters into a distance contract with the trader for the purchase of a product.
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Day: Calendar day.
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Third Party: Any person or entity appointed by the consumer to receive the product.
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Digital Content: Data produced and supplied in digital form.
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Durable Medium: Any device (including email, SMS, or instant messaging) that allows the consumer or trader to store information for future reference for a suitable period.
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Electronic Means: Transmission via digital channels such as email, SMS, or messaging apps.
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Right to Cancel: The consumer’s right to withdraw from a distance contract within the cooling-off period.
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Trader ("Vera & Vale Toronto"): The company offering products for sale via the website.
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Distance Contract: An agreement concluded between Vera & Vale Toronto and the consumer as part of a structured system for selling products at a distance.
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Product: A tangible good offered by Vera & Vale Toronto.
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Breach of Contract: Failure by either party to fulfil agreed obligations.
ARTICLE 2 – TRADER IDENTITY
Company Name: Vera & Vale Toronto
Email Address: support@veraandvale.com
Company Registration Number: 88505944 (Chamber of Commerce Netherlands)
VAT Number: NL004614591B80
ARTICLE 3 – APPLICABILITY
These Terms apply to all offers from Vera & Vale Toronto and to any distance contract concluded between Vera & Vale Toronto and the consumer.
Before a distance contract is concluded, the text of these Terms will be made available electronically or, upon request, in a durable format free of charge.
ARTICLE 4 – THE OFFER
- All offers are valid for a limited time if explicitly stated.
- Product descriptions and images are intended to be accurate; however, minor variations may occur.
- Obvious errors or typographical mistakes do not bind Vera & Vale Toronto.
- All offers include clear information about rights, obligations, pricing, and cancellation policies.
ARTICLE 5 – THE CONTRACT
- A contract is formed once the consumer accepts the offer and meets the stated conditions.
- Upon acceptance, Vera & Vale Toronto will confirm the order by email without undue delay.
- Vera & Vale Toronto ensures secure data transfer and payment processing.
- We reserve the right to verify payment details before accepting an order.
ARTICLE 6 – RIGHT TO CANCEL
- Consumers may cancel the purchase of physical goods within 30 days of receiving the items, without giving a reason.
- Once the cancellation is acknowledged, the consumer has 4 days to return the goods.
- The cancellation period begins the day after the consumer (or a designated third party) receives the goods.
ARTICLE 7 – CONSUMER OBLIGATIONS DURING COOLING-OFF PERIOD
- Products must be handled with care and inspected only as they would be in a retail store.
- Any loss in value due to excessive handling may be deducted from the refund.
ARTICLE 8 – RETURN PROCESS
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Consumers must contact Vera & Vale Toronto by email at support@veraandvale.com before returning any items. Returns sent without prior notification may not be processed or may be subject to delays.
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Returns are only accepted if sent to the return address provided after return approval. This address may be located outside of Canada and will be communicated by our support team.
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Returns must be shipped using a tracked shipping service. Consumers must retain proof of postage and tracking. Returns sent without tracking are not eligible for a refund or store credit.
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All return shipping costs, customs fees (if applicable), and any risks of loss or damage in transit are the sole responsibility of the consumer, unless the return concerns a faulty or incorrect item.
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Vera & Vale Toronto is not liable for any returned items that are lost, delayed, or damaged during shipping. In such cases, no refund or store credit will be issued, even if proof of shipment is provided.
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Products must be returned in their original condition and packaging, with all tags attached, and must comply with our return conditions (see Article 10). Items that do not meet these conditions may be rejected or returned to sender at the consumer’s expense.
ARTICLE 9 – REFUNDS
- Refunds are provided in the form of a single-use store credit voucher issued within 14 days after the return is received and inspected.
- Store credit cannot be refunded to the original payment method.
- Lost, unused, or expired vouchers will not be reissued.
ARTICLE 10 – EXCLUSIONS FROM RETURN
We cannot accept returns for:
- Sale items
- Items received after the return deadline
- Worn, used, or damaged items
- Items with removed tags, scents, or stains
- Intimate wear (e.g., underwear, swimwear)
- Jewellery (including personalised)
- Cosmetics and makeup
ARTICLE 11 – PRICING
- Prices include applicable Canadian sales taxes (GST/HST).
- Prices remain fixed during the offer period unless subject to tax changes.
ARTICLE 12 – DELIVERY
- Orders are shipped to the address provided by the consumer.
- Orders are dispatched within 24 hours of confirmation, unless otherwise stated.
- Risk transfers to the consumer upon delivery.
ARTICLE 13 – WARRANTY
- Products are warranted to be free from manufacturing defects.
- Warranty does not cover damage caused by misuse or neglect.
ARTICLE 14 – PAYMENT
- Payments must be made in full at the time of order.
- Secure payment options include major credit cards and PayPal.
ARTICLE 15 – COMPLAINTS
- Complaints must be submitted by email within a reasonable time.
- Vera & Vale Toronto will respond within 14 days or advise if more time is needed.
ARTICLE 16 – DISPUTES
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
Any disputes will be subject to the exclusive jurisdiction of the courts of Ontario.
ARTICLE 17 – CONTACT
For any questions or requests regarding these Terms, contact:
📧 support@veraandvale.com
